Article 1 Scope of Application

1. The PIGMENT User Agreement (hereinafter referred to as the “Agreement”) shall apply to all users of “PIGMENT” (hereinafter referred to as the “Site” ) operated by Warehouse TERRADA (hereinafter referred to as the “Company”). Users shall use the Site upon agreeing to this Agreement.
2. If there are notes and instructions presented by the Company on the Site (hereinafter referred to as the “Notes”), such Notes shall constitute a part of this Agreement.
3. The Company deems the users to have consented to this Agreement by using the Site.
4. If part of the provisions of this Agreement and/or other user agreements, etc. (including guidelines; the same shall apply hereinafter) is deemed invalid under laws and regulations, other provisions of the Agreement and/or other user agreements, etc. shall remain valid and in effect.
5. Even if any provision of this Agreement and/or other user agreements is deemed invalid or is revoked in relation to a specific user, this Agreement and other user agreements shall remain valid and in effect in relation to all other users.

Article 2 Revisions

1. The Company may revise the content of this Agreement, guidelines, etc., without prior consent of users. In such cases, the Company shall establish an effective date, post the revised Agreement, guidelines, etc. on the Site, and make them publicly known on or before said effective date. However, if the Company stipulates otherwise, such stipulations shall apply.
2. Users shall agree in advance to accept the revised Agreement, guidelines, etc., if they are revised in accordance with the preceding paragraph.

Article 3 Copyrights

1. Users agree with respect to all content provided through this Site that they shall not use them beyond the scope of personal use as defined in the Copyright Act without prior consent by the Company.
2. In case a dispute arises as a result of breach of provisions of this Article, users shall resolve such disputes at their own expense and responsibility, and shall not cause any damage to the Company and third parties.

Article 4 Preparation of User Environment

1. To use this Site, users shall prepare communications equipment, software, and public lines, etc. (hereinafter referred to as the “Communications Equipment”) at their own responsibility and expense.
2. Users shall maintain and manage Communications Equipment at their own responsibility to prevent hindrance to the use of this Site. In addition, users shall be responsible for and bear all expenses incurred with telecommunications carriers in connection with accessing and using this Site.

Article 5 Prohibited Acts for Users

1. Users are prohibited from engaging in the following acts in relation to the use of this Site:
(1) Using the services provided by the Company on this Site (hereinafter referred to as the "Service") for unauthorized purposes;
(2) Infringing upon the copyrights, portrait rights, or other intellectual property rights of the Company, other users, or third parties;
(3) Discriminating against, slandering, defaming, or threatening other users or third parties, or infringing upon their privacy or human rights;
(4) Engaging in political activities, election campaigning, or religious activities;
(5) Defaming or damaging the credit or reputation of the Company;
(6) Impeding or interfering with the operation of this Site;
(7) Using the Service for commercial purposes without the prior approval of the Company;
(8) Violating, or engaging in acts that are likely to violate, applicable laws, regulations, or public order and morals;
(9) Any actions that violate the "Basic Policy Guidelines Regarding Customer Harassment" separately posted on our website. ;
(10) Engaging in any other acts deemed inappropriate by the Company.
2. In case the Company or a third party incurs damages due to acts listed above, the user is to be held liable for all legal liabilities, and hold the Company and third parties harmless.
3. The Company may suspend the use of this Site without prior notice if it reasonably deems the user to have engaged in acts listed in the preceding two Paragraphs. In such cases, the Company shall not be liable for any disadvantage or damage incurred by the user as a result of such suspension.
4. If the Company incurs damages from acts of a user, the Company may claim damages against such users regardless of whether the Company has taken measures prescribed in the preceding Paragraph.

Article 6 Temporary Interruption, Suspension, Changes, and Termination of the Site

1. The Company may, if an event falling under any of the following items occurs, temporarily suspend the provision of all or part of this Service without advance notice to users:
(1) When conducting periodic or emergency maintenance, etc. of equipment for the Service;
(2) When responding to or taking measures against failures of equipment for the Service;
(3) When the Company determines that the Service cannot be provided due to earthquake, fire, volcanic eruption, tsunami, flood, other natural disasters such as damage caused by wind, rain, power outage, war, uprising, riot, terrorist acts, labor dispute, demonstration, or other acts of third parties;
(4) In addition to the above items, when the Company determines that the temporary suspension of the Service is necessary for operational or technical reasons regarding the Service.
2. The Company may, if it deems necessary, terminate all or part of the Service without advance notice to users.
3. The Company may, at its discretion, change all or part of the Service at any time.
4. The Company shall not be liable for any damage or disadvantage incurred by users resulting from the temporary suspension, change, or termination of the Service pursuant to the preceding paragraphs.

Article 7 Handling of Personal Information

1. The handling of personal information of users obtained by the Company (hereinafter referred to as the“Personal Information”) shall be in accordance with the Company’s “Handling of Personal Information” and “Security Policy” (hereinafter collectively referred to as the “Personal Information Protection Policy”).
2. Users shall consent in advance to the provisions set forth in the Personal Information Protection Policy referred to in the preceding paragraph.

Article 8 Intellectual Property

1. Property rights regarding the Site’s content, program, and information, etc. belong to the Company or the third party who authorized their use by the Company. All software used by the Company for the Site and in relation to the Site includes property rights and trade secrets protected by the laws and regulations, etc. pertaining to intellectual property rights.
2. Users shall acknowledge that rights to information posted on the Site, such as text, images, and other data, belong to the Company, other users, and/or other third parties with due rights, and that the use of this Site does not entail transfer of copyrights.

Article 9 Oath to Eliminate Anti-Social Forces

1. The Company and users represent and warrant that they do not currently fall under, and will not in the future fall under, an organized crime group, a member of an organized crime group, an associate member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeer (sokaiya), a group engaging in criminal activities under the pretext of social movements, a specialized political crime group, or any other equivalent entity (hereinafter collectively referred to as “Anti-Social Forces”), and that they do not and will not have any of the following relationships:
(1) A relationship in which Anti-Social Forces are deemed to control their management;
(2) A relationship in which Anti-Social Forces are deemed to be substantially involved in their management;
(3) A relationship in which Anti-Social Forces are deemed to be improperly used for the purpose of seeking unjust profits for oneself, one’s company, or third party, or for the purpose of damaging a third party;
(4) A relationship in which funds or facilities are deemed to be provided or supplied to Anti-Social Forces;
(5) A relationship in which an officer or a person substantially involved in their management maintains a socially blameworthy relationship with Anti-Social Forces;
2. The Company and users promise not to engage in acts falling under any of the following Items, either directly or through a third party:
(1) Violent demands;
(2) Unreasonable demands beyond legal obligations;
(3) Use of threatening speech, behavior, or violence in relation to a transaction;
(4) Act of impairing the other party’s credibility or interrupting the other party's business by spreading rumors, using fraudulent measures, or force;
(5) Engaging in any other acts equivalent to those listed in the preceding items.
3. If the other party is found to be Anti-Social Forces or to fall under any of the items in the preceding two paragraphs, the Company or the user may terminate any and all agreements based on this Agreement without any prior notice. In such case, the breaching party shall forfeit the benefit of time regarding all obligations owed to the other party and shall immediately perform or repay such obligations. The breaching party shall not raise any objection to such termination.

Article 10 Purchasing

1. Users may purchase merchandise (hereinafter referred to as the“Merchandise”) using this Site.
2. In the case users wish to purchase Merchandise, users shall make an application in accordance with the method designated by the Company, and send accurate data in relation to the contents of the application (hereinafter referred to as the “ Application Information” ).
3. In the event of an error in the Application Information, the Company shall not respond to any requests from the user other than the return of Merchandise as prescribed under the terms for Merchandise, unless such error is attributable to the Company.
4. In relation to the purchase of the Merchandise, the sales agreement on the Merchandise pertaining to such application is deemed to have been concluded between the Company and users upon display of the screen of the Site indicating completion of the order.
5. Users shall make a single full payment using the payment method designated by the Company for the purchase price of the Merchandise and any applicable consumption taxes, etc. incurred in connection with the purchase, unless otherwise provided by the Company or with the prior consent of the Company.
6. In case a transaction cannot be settled due to the expiration of the user's credit card or other circumstances, the user shall immediately pay the unpaid amount in accordance with the method designated by the Company.

Article 11 Return of Purchased Merchandise

1. Users may return purchased Merchandise only if any of the conditions set forth below are met and the user notifies the Company by a method designated by the Company within seven (7) days from the date of receipt of such Merchandise:
(1) If the photograph presenting the Merchandise on this Site and the delivered Merchandise differ significantly;
(2) In case the Merchandise is damaged during transport or is defective.
2. In case the user returns Merchandise falling under the preceding Paragraph to an address designated by the Company, the Company shall promptly make a refund to the user.
3. If the purchased Merchandise is a ticket for a workshop or a similar event , the user shall be entitled to refund only when the cancellation notice is made to the Company in a predetermined manner at least fourteen (14) days prior to the day of the event. However, any fees incurred in connection with such refund shall be borne by the user.

Article 11-2 Return of Purchased Merchandise (Special Provisions for EU Residents)

1. Notwithstanding the provisions of the preceding Article, the “Right of Withdrawal” under the EU Consumer Rights Directive shall apply with priority to orders placed on this Site by users residing in member states of the European Union (EU) (hereinafter referred to as "EU Resident Users").
2. EU Resident Users shall be entitled to withdraw from the contract and return the purchased Merchandise within fourteen (14) days from the date of receipt of the Merchandise. The cost of returning the Merchandise associated with the exercise of the Right of Withdrawal shall be borne by the EU Resident User.
3. Notwithstanding the provisions of the preceding paragraph, sealed Merchandise that has been unsealed after delivery, such as color materials and liquid products, as well as customized products, shall be excluded from the Right of Withdrawal. If the value of the Merchandise is diminished due to use, damage, or other reasons beyond what is necessary to establish the nature, characteristics, and functioning of the Merchandise attributable to the EU Resident User, the Company may deduct such diminished value from the amount to be refunded to the user.
4. Detailed conditions regarding the method of exercising the Right of Withdrawal and the burden of return shipping costs shall be set forth in the separately established "Shopping Guide."

Article 12 Cancellation of Workshops

1. The Company may suspend, cancel, or change all or part of a workshop in any of the following cases:
(1) When the venue cannot be used due to natural disasters or other force majeure events;
(2) When unavoidable circumstances arise regarding the management or operation of the venue;
(3) When the number of participants does not reach the minimum required number.
2. In case of the preceding Paragraph, the Company promptly posts the information on the website or notifies the users, and makes a refund to the users.

Article 13 Shipping of Purchased Merchandise

1. If a user purchases Merchandise on this Site, the Company shall ship the Merchandise to the address designated by the user using a carrier designated by the Company, at the user's expense;
2. Users shall receive the purchased Merchandise on the designated delivery date (or within three (3) weeks from shipment if the delivery address is outside Japan). If delivery cannot be completed due to reasons attributable to the user, the purchase contract shall be deemed canceled, and the Company may claim reimbursement of shipping costs and other expenses incurred in connection with such cancellation from the user.
3. For the purpose of shipping the Merchandise under the provisions of this Article, the Company may provide the carrier with user information necessary for shipping, and the user shall consent in advance to such provision.

Article 14 Compensation

1. In case the Merchandise causes injury or an accident to a user, the Company shall compensate the user up to the purchase price of the Merchandise; provided, however, above may not be applicable if the user is a “consumer” as defined in the Consumer Contract Act, and such injury or accident is attributable to willful act or gross negligence of the the Company.

Article 15 Damages

1. Users shall agree to resolve any and all complaints or claims for damages received from a third party in connection with the use of this Site at their own responsibility and expense.
2. In case the Company incurs damages caused by breach of the Agreement and/or guidelines, etc., or by unauthorized use of the Site by a user, the Company may claim for damages against such user.
3. In the event that a third party asserts any complaint or claim for damages against the Company in connection with the use of this Site by a user, the Company may claim all costs and expenses (including attorney’s fees) incurred in connection with responding to such complaint or claim from such user.

Article 16 Notices

1. Any notice by the Company to users shall be made by making information regarding such notice available for viewing by the users through following methods:
(1) Sending an e-mail containing such information to the e-mail address that the user registered with the Company;
(2) Sending a document containing such information by mail to the address that the user registered with the Company; or
(3) Posting such information on the Site related to the Service.
2. In case the Company notifies the user by sending an e-mail to the e-mail address registered by the user, such notice shall be deemed to have reached the user immediately.
3. In case the Company notifies the user by sending a document to the address registered by the user, such notice shall be deemed to have reached the user at the time such mail should normally reach the user.
4. In case the Company notifies the user by posting on the Site, such notice shall be deemed to have reached the user at the time such information is posted on the Site.
5. Users shall periodically view this Site.

Article 17 Disclaimer

1. The Company shall not be liable for any slower loading speed, system failure, or other issues caused by excessive access traffic or other unforeseen factors..
2. The Company makes no warranties regarding the performance of the Communications Equipment used by users in connection with the use of this Site, and shall not be liable for any damage incurred by a user or any third party in relation to Communications Equipment.
3. The Company shall not be liable for any damage incurred by a user or any third party due to the unauthorized use of user verification information by a third party, regardless of whether the user was negligent.

Article 18 Governing Law and Jurisdiction

1. This Agreement shall be governed by and construed in accordance with the laws of Japan, and the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance for any dispute arising out of or concerning this Agreement.

Article 19 Language

1. The governing language of this Agreement is Japanese, and this English translation is for reference purpose only.

Article 20 Exclusion of the United Nations Convention on Contracts for the International Sale of Goods

1. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to this Agreement.

Supplementary Provision

Established and effective as of November 20, 2017
Revised August 31, 2026