We provide domestic and international shipping, including Asia, Oceania, North America, Central America, the Middle East, Europe, South America and Africa (only for areas and countries that can be delivered by DHL, EMS, or FedEx).
We may take some time to ship items during long holidays (summer break, Golden Week, year-end and New Year holidays, etc.), due to the temporary closure of some art material manufacturers. ​​Please be aware of those holidays when you need to receive items early.

-Japan
Your items will arrive in 3-5 business days.
Shipping costs: JPY 1,000 Flat Rate Shipping
Free shipping to Japan for orders of JPY 20,000 excluding tax or more.

*Please note that an additional shipping charge (¥5,500) may apply for oversized items after placing your order. (i.e. canvases, fabrics, panels).

-International
Your items will be shipped in 5-7 business days with DHL.

*Please note that additional shipping charges may apply depending on the shipping address (Remote Area), package size and quantity/weight of the order.
*Some parcels may be unpacked and checked by the delivery company or customs for safety purposes.
*We kindly ask you for your understanding that you may not choose the delivery company.
*There will be additional charges for customs clearance or import duty depending on the country in which you're receiving the product.
The package will only be delivered to you after paying the duties and taxes to the delivery company (DHL, EMS or FedEx). Customs policy varies widely from country to country, therefore, please contact your local customs office or delivery company directly in which you're receiving the products for further information.

Return time and policies: If the item was damaged or defective, or if you received an item different from your order, please let us know within seven days of receipt of the delivery via Contact Us. In case of shipping damage, please let us know immediately.
You will not be able to exchange your item if it is no longer in stock, such as a limited product. Please note that we will not accept returns or exchanges in the following cases:

<Returns and exchanges must not be>

• ・returns and exchanges due to the customer (The color is different from the customer expected, etc.)
• ・returns and exchanges due to errors by the customer (Different paper size, etc.)
• ・over eight days from delivery
• ・items have been used
• ・damaged or stained by customer
• ・box or instructions are damaged, lost, stained or discarded
• ・processed or repaired by customer
• ・sale item
• ・ordered for customer

Returning cost: Customer will pay the return cost if the customer wishes to return the item. However, we will bear the return cost for the exchange of a defective item or wrong delivery.

Defective item: If you received wrong item or defective item, please let us know within seven days of receipt of delivery. We will bear the return cost for it and send a replacement or exchange immediately. Please note that you cannot request replacement or exchange after seven days from receipt of delivery.

We take great care to manage, store, and deliver our products. But in the event a package is damaged or dirty when you receive it, please open the box and check the item condition before signature as the recipient.
If you are satisfied with the condition then you can receive your item.
If the item is damaged, you'll be able to indicate "Refused by addressee."
At the same time, you should request the local delivery post office to prepare a "Damage report."
The "Refused by addressee" item will be returned to the sender in Japan, unconditionally.
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, in China, if the exterior suffers any damage, it will not be delivered.
The delivery post office keeps the item temporarily and notice of the damage will be sent to the addressee.
The recipient should visit the post office to check the condition of the item. The post office will create the "Damage report."

If there are no abnormalities on the exterior, but obviously the item was damaged during shipping, visit the local post office and ask it to prepare a "Damage report."
Then return the item to the sender (to us).
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, the post office in China often does not prepare the "Damage report," but please keep asking until they prepare the report.

E-mail:Contact Form