Legal notice
| Seller’s name | Warehouse TERRADA |
|---|---|
| Seller’s address | 2-6-10 Higashi-Shinagawa, Shinagawa-ku, Tokyo 140-0002 |
| Representative or business manager | Izumi Watanabe |
| Contact/URL | https://pigment.tokyo/en/ |
| Contact/Email | pigment@terrada.co.jp |
| Contact/Telephone | +81(0)3−5781−9550 |
| Price range | Fees as indicated on the website |
| Timing of product delivery | The shortest delivery date is 3 business days from application. |
| Timing and method of payment | Credit card (JCB, VISA, MASTER, AMEX) |
| Fees required other than purchase price | Carriage fee, consumption tax |
|
Return Policy for EU Residents |
Customers residing in EU (European Union) member states have the primary right to exercise the "Right of Withdrawal" under the EU Consumer Rights Directive, allowing you to cancel the contract and return items within 14 days of receiving the product. However, sealed items that have been opened and customized products are excluded from this right. Additionally, the refund amount may be reduced if there is excessive use or damage to the item. Please note that return shipping costs are the responsibility of the customer. For detailed conditions regarding how to exercise your right of withdrawal and return shipping fees, please refer to our separate "Shopping Guide." |
| Handling conditions for returns | Only under the following conditions, we will accept returns. ・when there are incompleteness of goods(ex:When a different item arrives). ・In case of defective product at delivery of goods. |