News

Important Notice for US Customers

Thank you very much for your continued support of PIGMENT TOKYO.

Due to recent changes in the U.S. shipping and customs environment, we regret to inform you that we are temporarily suspending order acceptance and shipments to the U.S.We are currently making adjustments to establish a more stable shipping system. 

We will announce the resumption of shipments on our official website as soon as the schedule is confirmed.


We sincerely apologize for any inconvenience this may cause and appreciate your understanding.


Important Notice for US Customers

[Notice] Change in Store Hours in March and April

Thank you very much for your continued patronage of PIGMENT TOKYO.

Please note that our business hours will be changed on the following date:


Tuesday, March 31

Store Hours: 11:00 - 14:00

Thursday, April 9

Store Hours: 11:00-14:00




We sincerely apologize for any inconvenience this may cause and greatly appreciate your kind understanding.

Thank you for your continued support.


[Notice] Change in Store Hours in March and April

SPRING SPECIAL OFFER 2026 is Happening Now!



Thank you for choosing PIGMENT TOKYO.
We’re excited to announce that our "Spring Special Offer 2026" is underway! 
Enter the coupon code at checkout to receive 10% off the displayed price on eligible products.
This exclusive opportunity is available for a limited time, so be sure not to miss out!

Coupon Code：SS2026　*Learn how to use the coupon here.
Eligibility：Available to PIGMENT TOKYO members and newly registered members.
Period：From 12:00 JST on 2026/03/24(Tue) to 11:00 JST 2026/04/06(Mon) .
Eligible Products：All PIGMENT TOKYO products except some sumi inks, inkstones, rare brushes, original items, and books.

Important Notes：
*This offer cannot be combined with other coupons.
*The coupon can be used multiple times during the special offer period.
*Valid for purchases made both online and in-store.
*Workshop fees and shipping charges are not eligible for the discount.
*Shipments may be delayed due to increased order volume during the offer period.

SPRING SPECIAL OFFER 2026 is Happening Now!

[Membership Program] Announcement for Membershi...

Thank you for shopping at PIGMENT TOKYO.

Starting in April 2026, your membership stage will be upgraded according to the amount of your annual purchases.

・Annual purchase amount is the total amount of purchases that have been made between April 1, 2025 to March 31, 2026.
 *If products have not been shipped by March 31, they will not be included in this update.
 *All items delivered in April will be reflected in the membership stage renewal of the next year.

・Please note that your current membership stage will remain the same until the membership stage  update is complete.

・Completion of the membership updates will be announced on our News page. Please wait for a while.


For more information about the Membership Program, please check the following link.

Once again, thank you for your long support and we hope you will enjoy your shopping with more updates and benefits in the future! 



[Membership Program] Announcement for Membershi...

Notice of Year-end and New Year Holidays


Thank you for visiting PIGMENT TOKYO.
We will be closed during the following period for the year-end and New Year holidays in Japan.

Closing Days: December 25, 2025 (Thursday) - January 3, 2026 (Saturday)

・We will be open for business from January 4, 2026 (Sunday).
・Orders will still be accepted through the online store during the holiday period.
・Orders and inquiries received during the holidays will be processed and responded sequentially from January 4, 2026.


We are sorry for any inconvenience this may cause and appreciate your understanding.


Notice of Year-end and New Year Holidays

For Customers Requesting Delivery to the U.S.

Orders over USD 800 (≒ JPY 100,000) require formal customs clearance in the United States. You will be asked to provide additional documents, and delivery times may be longer than usual.
We appreciate your understanding.

For Customers Requesting Delivery to the U.S.

Notice of Year-end and New Year Holidays

Thank you for visiting PIGMENT TOKYO.

We will be closed during the following period for the year-end and New Year holidays in Japan.

Closing Days: December 23, 2024 (Monday) - January 3, 2025 (Friday)


*We will be open for business from January 4, 2025 ( Saturday) ,11AM.
*Orders will still be accepted through the online store during the holiday period.
*Orders and inquiries received during the holidays will be processed and responded sequentially from January 4, 2025.


We are sorry for any inconvenience this may cause and appreciate your understanding.

Notice of Year-end and New Year Holidays

8/16 Notice of temporary closure

Thank you for shopping with PIGMENT TOKYO.


PIGMENT TOKYO will be temporarily closed on Friday, August 16 due to an approaching typhoon.

The online store will be open as usual.

We appreciate your understanding and cooperation.

8/16 Notice of temporary closure

Notice of Shipping Delay

Thank you for shopping with PIGMENT TOKYO.

Due to the large number of orders we are currently receiving from our customers, there are delays in the delivery of orders.
We apologize for any inconvenience this may cause to our customers who have been waiting for our products.
We are preparing to ship the items as soon as possible.
If you have any questions, please don't hesitate to contact us at the following phone number or inquiry form.

TEL: 03-5781-9550
Contact for Inquiries: https://pigment.tokyo/en/pages/contact

We appreciate your understanding.

Notice of Shipping Delay

Maintenance has been Completed

Thank you for visiting PIGMENT TOKYO.
The previously announced website maintenance has been completed.

【Maintenance Time】
Tuesday, July 23, 2024 8:00-10:15 JST


We sincerely apologize for any inconvenience caused during this time.
As we continue to work on improving our services, we would like to thank you for your continued support of PIGMENT TOKYO.

Maintenance has been Completed