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PIGMENT ONLINE SHOP

Shopping Guide

Shopping Process

Japan
Place an order
Receive a
confimation email
Shipping
International
Place an order
Receive a
confimation email
Receive a
quotation email
Send us a
Confirmation e-mail
Shipping
*Shipping charges vary depending on your ship-to country and amount / weight of items. After you place an order, we will send you a quotation email with the total charges (items + shipping).
Once you reply to us with your confirmation, we will ship your items.

Payment Method

We accept VISA, MaterCard, American Express, JCB, and Union Pay credit cards.

*We do not accept bank transfer or collect on delivery.

Shipping and Delivery

We only ship within Japan, and to the countries and areas where EMS (Express Mail Service) offered by Japan Post is available.
-Japan
Your items will arrive in 3-5 business days.
Shipping charges: 1,000yen flat shipping rate
*Please note that we charge extra for oversized items (i.e. canvases, fabrics, panels)
-International
Your items will arrive in 5-7 business days with EMS.
Shipping charges vary depending on your ship-to country and amount / weight of items.
*Please refer to the following.
International Delivery Weight
500g 800g 1kg 1.5kg
Region ASIA ¥1,400 ¥1,820 ¥2,100 ¥2,700
Oceania, North America,
Central America and the Middle East
¥2,000 ¥2,540 ¥2,900 ¥3,700
EUROPE ¥2,200 ¥2,800 ¥3,100 ¥4,100
South America and Africa ¥2,400 ¥3,420 ¥4,100 ¥5,700
International Delivery
Region ASIA
Weight 500g 800g 1kg 1.5kg
¥1,400 ¥1,820 ¥2,100 ¥2,700
Region Oceania, North America,
Central America and the Middle East
Weight 500g 800g 1kg 1.5kg
¥2,000 ¥2,540 ¥2,900 ¥3,700
Region EUROPE
Weight 500g 800g 1kg 1.5kg
¥2,200 ¥2,800 ¥3,100 ¥4,100
Region South America and Africa
Weight 500g 800g 1kg 1.5kg
¥2,400 ¥3,420 ¥4,100 ¥5,700
Customs Procedures You may be required to pay additional charges for customs clearance or import tax depending on the country in which you're receiving the product. Please note that the recipient will be charged these taxes and fees, so make a payment to the carrier upon delivery. Customs policies vary widely from country to country, so please contact the customs office of the country in which you're receiving the products for further information.

Returns and Replacements

Return time and policies: If the item was damaged or defective, or if you received an item different from your order, please let us know within seven days of receipt of the delivery via Contact Us. In case of shipping damage, follow Section 6 and please let us know immediately.
You will not be able to exchange your item if it is no longer in stock, such as a limited product. Please note that we will not accept returns or exchanges in the following cases:
<Returns and exchanges must not be>
  • ・returns and exchanges due to the customer (The color is different from the customer expected, etc.)
  • ・returns and exchanges due to errors by the customer (Different paper size, etc.)
  • ・over eight days from delivery
  • ・items have been used
  • ・damaged or stained by customer
  • ・box or instructions are damaged, lost, stained or discarded
  • ・processed or repaired by customer
  • ・sale item
  • ・ordered for customer
Returning cost: Customer will pay the return cost if the customer wishes to return the item. However, we will bear the return cost for the exchange of a defective item or wrong delivery.
Defective item: If you received wrong item or defective item, please let us know within seven days of receipt of delivery. We will bear the return cost for it and send a replacement or exchange immediately. Please note that you cannot request replacement or exchange after seven days from receipt of delivery.
Damages due to a Delivery Accident Risk of accidental damage to the product after we dispatch will be borne by the customer.
We take great care to manage, store, and deliver our products. But in the event a package is damaged or dirty when you receive it, please open the box and check the item condition before signature as the recipient.
If you are satisfied with the condition then you can receive your item.
If the item is damaged, you'll be able to indicate "Refused by addressee."
At the same time, you should request the local delivery post office to prepare a "Damage report."
The "Refused by addressee" item will be returned to the sender in Japan, unconditionally.
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, in China, if the exterior suffers any damage, it will not be delivered.
The delivery post office keeps the item temporarily and notice of the damage will be sent to the addressee.
The recipient should visit the post office to check the condition of the item. The post office will create the "Damage report."
If there are no abnormalities on the exterior, but obviously the item was damaged during shipping, visit the local post office and ask it to prepare a "Damage report."
Then return the item to the sender (to us).
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, the post office in China often does not prepare the "Damage report," but please keep asking until they prepare the report.

Terms of Use

Warehouse TERRADA (hereinafter “The Company”) states the Terms of Use (hereinafter “terms”) of PIGMENT Online Shop (hereinafter “service”) as below.
The user of this service should agree the terms and if you do not agree with all of these terms, you should not use this service.
The Company can modify the terms and conditions, change the products for the website service, or remove this Internet shop without the consent of the user. The user has agreed the modification of terms and conditions, product change, or removal of this Internet shop by changes being published on this service.
Laws and Regulations/Jurisdiction Japanese laws and regulations apply to this Agreement.
It is agreed that the court of jurisdiction for all disputes arising with regards to the Agreement shall be the Tokyo District Court.
Restrictions Japanese laws and regulations apply to this Agreement.
The Company can restrict the service for the purchaser under the specified conditions below
  1. 1. When performing maintenance required to operate the service.
  2. 2. During the use of this Internet shop by purchaser or third party, computer viruses or other infringements occurred are likely to cause damage.
  3. 3. Other than the above, if the Company determined that the restriction is needed to protect the interests of the purchaser, the Company or third party.
    The Company will not be held liable for any damages occurring to purchaser due to these restrictions.
Discontinuation of trading If Purchaser has performed any of the following acts when using the service, the Company may halt the service for the purchaser.
  1. 1. The User violated this Agreement.
  2. 2. The User contravened the terms and conditions in the past.
  3. 3. The User used this service for an illegal purpose or contrary to public order and morals.
  4. 4. Other acts such that the Company deems desirable to stop the provision of the service.

Inquiries

If you wish to get information on how to use the ONLINE SHOP, the methods of payment, delivery of products, please use the contact form below.
E-mail:Contact Form
Business Hours: 11:00 to 20:00 (*Closed on Mondays & Thursdays)
* We will reply to you as soon as possible, but it may be the next business day or after two business days due to a holiday.

About PIGMENT Online Shop

How can I purchase items?
You can order anytime with or without member registration. Please click here for more details.
What forms of payment are accepted for online purchases?
We accept VISA, MaterCard, American Express, JCB, and Union Pay credit cards. You can choose one-time payment only.
Why did my credit card company send me e-mails more than once?
In case of international shipping, shipping charges may vary depending on your ship-to country and amount / weight of items. The shipping charge will be finalized after you place an order, and then you will receive an e-mail with the final total charges.
You might receive e-mails about payment more than once after you place an order and before the total charges are fixed. They are provisional, and the amount is not charged every time you receive e-mail. Please be assured that only the final total charges are billed.
In case you have any further questions or concerns, please contact your credit card company.
Is international shipping available?
We ship to the countries and areas where EMS is available. Please refer to “Shipping and Delivery” for more information.
In case of international shipping, you will receive an e-mail with the final shipping charges after you place an order. Once you reply to us with your confirmation, we will ship your items, and the settlement of your order begins. Please note that your order will be canceled if we do not hear from you within five business days after the shipping charge notification is sent to you.
How much will it cost to ship my order?
It is 1,000 yen flat shipping rate for shipping in Japan. For international shipping, the shipping charges may vary depending on your ship-to country, and amount / weight of items and others. Please refer to “Shipping and Delivery” for more information.
Where can I find the tracking number of my purchase?
It will be provided in the shipping notification e-mail.
When and how can I cancel my order?
The order can be canceled before the shipping process begins. Please contact us as soon as possible in case of cancellation.

About Products

The prices of some items are not provided. Where can I find the prices?
There are rare and valuable items in PIGMENT, and some of them cannot be purchased online. Please feel free to contact us if you are interested.
What is the purchase unit of pigments?
Each pigment can be purchased by the 15 grams.
* Please note that only ZECCHI pigment is sold by the 50 grams.
How can I use pigment and other items?
Pigment cannot be adhered to other materials on its own, and needs the binder called the vehicle (acrylic, oil, gum Arabic, glue, etc.). Pigment is mixed with a vehicle, and then used for painting. Also, we have workshops utilizing pigment and other items in PIGMENT shop at T-Art Academy. Please feel free to contact us for more details.
Are wooden frames and panels made in Japan? What size do you carry?
All wooden frames and panels are made in Japan. Please refer to the following for size details.
measurement : cm
Size Figure Paysage Marin
0 18.0×14.0 18.0×12.0 18.0×10.0
1 22.0×16.0 22.0×14.0 22.0×12.0
S.M 22.7×15.8 - -
2 24.0×19.0 24.0×16.0 24.0×14.0
3 27.3×22.0 27.3×19.0 27.3×16.0
4 33.3×24.2 33.3×22.0 33.3×19.0
5 35.0×27.0 35.0×24.0 35.0×22.0
6 41.0×31.8 41.0×27.3 41.0×24.2
8 45.5×38.0 45.5×33.3 45.5×27.3
10 53.0×45.5 53.0×41.0 53.0×33.3
12 60.6×50.0 60.6×45.5 60.6×41.0
15 65.2×53.0 65.2×500 65.2×455
20 72.7×60.6 72.7×53.0 72.7×50.0
25 80.3×65.2 80.3×60.6 80.3×53.0
30 91.0×72.7 91.0×65.2 91.0×60.6
40 100.0×80.3 100.0×72.7 100.0×65.2
50 116.7×91.0 116.7×80.3 116.7×72.7
60 130.3×97.0 130.3×89.4 130.3×80.3
80 145.5×112.0 145.5×97.0 145.5×89.4
100 162.0×130.3 162.0×112.0 162.0×97.0
120 194.0×130.3 194.0×112.0 194.0×97.0
130 194.0×162.0 - -
150 227.3×181.8 227.3×162.0 227.3×145.5
200 259.0×194.0 259.0×181.8 259.0×162.0
300 291.0×218.2 291.0×197.0 291.0×181.8
500 333.3×248.5 333.3×218.2 333.3×197.0
What percentage of emulsion is used for Acrylic Emulsion 2235?
It is 46.5%.
Can I make watercolors?
Gum Arabic is used as a vehicle for watercolor. In case you have any inquiries for making, please feel free to contact us.
What is “尺(syaku)” or “寸(sun)” ?
They are units of length formerly used in Japan.
One syaku is about 30.3cm, and one sun is about 3.03cm.
What is “菊判(kikuban)” ?
It is a unit of paper or book size, and the size is about 939mm (length) x 636mm (width).

About PIGMENT Lab

When are PIGMENT business hours?
PIGMENT is open from 11:30 AM - 7:00 PM, and closed on Mondays and Thursdays.
* If a holiday falls on a Monday, the Monday will be open.
If we have any other changes in our business hours, we will notify them on the NEWS page of PIGMENT website, Twitter, or and Facebook.

Others

Do you have any workshops utilizing PIGMENT products? Do you have any workshops in English?
We have workshops on Saturdays and Sundays. Unfortunately, we have no English workshop at the moment. Please click here for more details.