Return time and policies: If the item was damaged or defective, or if you received an item different from your order, please let us know within seven days of receipt of the delivery via Contact Us. In case of shipping damage, follow Section 6 and please let us know immediately.
You will not be able to exchange your item if it is no longer in stock, such as a limited product. Please note that we will not accept returns or exchanges in the following cases:
Returning cost: Customer will pay the return cost if the customer wishes to return the item. However, we will bear the return cost for the exchange of a defective item or wrong delivery.
Defective item: If you received wrong item or defective item, please let us know within seven days of receipt of delivery. We will bear the return cost for it and send a replacement or exchange immediately. Please note that you cannot request replacement or exchange after seven days from receipt of delivery.
Damages due to a Delivery Accident
Risk of accidental damage to the product after we dispatch will be borne by the customer.
We take great care to manage, store, and deliver our products. But in the event a package is damaged or dirty when you receive it, please open the box and check the item condition before signature as the recipient.
If you are satisfied with the condition then you can receive your item.
If the item is damaged, you'll be able to indicate "Refused by addressee."
At the same time, you should request the local delivery post office to prepare a "Damage report."
The "Refused by addressee" item will be returned to the sender in Japan, unconditionally.
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, in China, if the exterior suffers any damage, it will not be delivered.
The delivery post office keeps the item temporarily and notice of the damage will be sent to the addressee.
The recipient should visit the post office to check the condition of the item. The post office will create the "Damage report."
If there are no abnormalities on the exterior, but obviously the item was damaged during shipping, visit the local post office and ask it to prepare a "Damage report."
Then return the item to the sender (to us).
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, the post office in China often does not prepare the "Damage report," but please keep asking until they prepare the report.
