SHOPPING GUIDE

Shopping Process - Japan
  • Place an order
  • Receive a confirmation email
  • Shipping
- International
  • Place an order
  • Receive a confirmation email
  • Receive a quotation email
  • Send us a confirmation email
  • Shipping
* Shipping charges vary depending on your ship-to country and amount / weight of items. After you place an order, we will send you a quotation email with the total charges (items + shipping). Once you reply to us with your confirmation, we will ship your items.
Payment Method We accept VISA, MaterCard, American Express, JCB, and Union Pay credit cards.

*We do not accept bank transfer or collect on delivery.
Shipping and Delivery We only ship within Japan, and to the countries and areas where EMS (Express Mail Service) offered by Japan Post is available.

-Japan
Your items will arrive in 3-5 business days.
Shipping charges: 1,000yen flat shipping rate
* Please note that we charge extra for oversized items (i.e. canvases, fabrics, panels)

-International
Your items will arrive in 5-7 business days with EMS.
Shipping charges vary depending on your ship-to country and amount / weight of items.
*Please refer to the following.
International Delivery Weight
500g 800g 1kg 1.5kg
Region ASIA ¥1,400 ¥1,820 ¥2,100 ¥2,700
Oceania, North America,
Central America and the Middle East
¥2,000 ¥2,540 ¥2,900 ¥3,700
EUROPE ¥2,200 ¥2,800 ¥3,100 ¥4,100
South America and Africa ¥2,400 ¥3,420 ¥4,100 ¥5,700
Customs Procedures You may be required to pay additional charges for customs clearance or import tax depending on the country in which you're receiving the product. Please note that the recipient will be charged these taxes and fees, so make a payment to the carrier upon delivery. Customs policies vary widely from country to country, so please contact the customs office of the country in which you're receiving the products for further information.
Returns and Replacements Return time and policies: If the item was damaged or defective, or if you received an item different from your order, please let us know within seven days of receipt of the delivery via Contact Us. In case of shipping damage, follow Section 6 and please let us know immediately.
You will not be able to exchange your item if it is no longer in stock, such as a limited product. Please note that we will not accept returns or exchanges in the following cases:

<Returns and exchanges must not be >
・returns and exchanges due to the customer (The color is different from the customer expected, etc.)
・returns and exchanges due to errors by the customer (Different paper size, etc.)
・over eight days from delivery
・items have been used
・damaged or stained by customer
・box or instructions are damaged, lost, stained or discarded
・processed or repaired by customer
・sale item
・ordered for customer

Returning cost: Customer will pay the return cost if the customer wishes to return the item. However, we will bear the return cost for the exchange of a defective item or wrong delivery.

Defective item: If you received wrong item or defective item, please let us know within seven days of receipt of delivery. We will bear the return cost for it and send a replacement or exchange immediately. Please note that you cannot request replacement or exchange after seven days from receipt of delivery.
Guidelines and Disclaimer

・We may not be able to accept some or all of your order due to the order amount, products having been discontinued, obsolete or out of stock, shipping area or address, local political conditions, customs clearance, shipment, and other circumstances. Import regulations may apply in the country or area depending on the product, please check before placing the order.

・Neither we nor the Post Office will be responsible or liable for prohibited imports, confiscation or return due to a ban or restriction by local authorities. Please check with the appropriate authorities, such as your local customs office, prior to placing your order. Tax for the confiscation or return of product required by your local authority will be your responsibility.

・Additionally, we will not be held liable for non-performance of obligations in delay or non-delivery due to earthquake, tsunami, hurricane, tornado, flood, fire, storm, epidemic or other natural disaster, war, terrorist attack, riot, strike, social unrest, accidents or other incidents, aircraft, rail, ship or other transportation accidents and failures.

Damages due to a Delivery Accident Risk of accidental damage to the product after we dispatch will be borne by the customer.

We take great care to manage, store, and deliver our products. But in the event a package is damaged or dirty when you receive it, please open the box and check the item condition before signature as the recipient.
If you are satisfied with the condition then you can receive your item.
If the item is damaged, you'll be able to indicate "Refused by addressee."
At the same time, you should request the local delivery post office to prepare a "Damage report."
The "Refused by addressee" item will be returned to the sender in Japan, unconditionally.
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, in China, if the exterior suffers any damage, it will not be delivered.
The delivery post office keeps the item temporarily and notice of the damage will be sent to the addressee.
The recipient should visit the post office to check the condition of the item. The post office will create the "Damage report."

If there are no abnormalities on the exterior, but obviously the item was damaged during shipping, visit the local post office and ask it to prepare a "Damage report."
Then return the item to the sender (to us).
The "Damage report" will be used when querying the claim after the item has been returned to Japan.
Please inform us about the shipping damage via the Contact Us form.
Replacement product will be sent after checking and accepting the returned item.
However, the post office in China often does not prepare the "Damage report," but please keep asking until they prepare the report.
Terms of Use Warehouse TERRADA (hereinafter “The Company”) states the Terms of Use (hereinafter “terms”) of PIGMENT Online Shop (hereinafter “service”) as below.
The user of this service should agree the terms and if you do not agree with all of these terms, you should not use this service.
The Company can modify the terms and conditions, change the products for the website service, or remove this Internet shop without the consent of the user. The user has agreed the modification of terms and conditions, product change, or removal of this Internet shop by changes being published on this service.
Laws and Regulations/Jurisdiction Japanese laws and regulations apply to this Agreement.
It is agreed that the court of jurisdiction for all disputes arising with regards to the Agreement shall be the Tokyo District Court.
Restrictions The Company can restrict the service for the purchaser under the specified conditions below
1. When performing maintenance required to operate the service. 2. During the use of this Internet shop by purchaser or third party, computer viruses or other infringements occurred are likely to cause damage. 3. Other than the above, if the Company determined that the restriction is needed to protect the interests of the purchaser, the Company or third party.
The Company will not be held liable for any damages occurring to purchaser due to these restrictions.
Discontinuation of trading If Purchaser has performed any of the following acts when using the service, the Company may halt the service for the purchaser.
1. The User violated this Agreement.
2. The User contravened the terms and conditions in the past.
3. The User used this service for an illegal purpose or contrary to public order and morals.
4. Other acts such that the Company deems desirable to stop the provision of the service.
Inquiries If you wish to get information on how to use the ONLINE SHOP, the methods of payment, delivery of products, please use the contact form below.

E-mail:Contact Form

Business Hours: 11:00 to 20:00 (*Closed on Mondays & Thursdays)
* We will reply to you as soon as possible, but it may be the next business day or after two business days due to a holiday.